Hoplite Capital, a prominent investment group, recently acquired Etto Carts, a thriving multi-location golf cart dealership. With this acquisition, Hoplite aimed to modernize and scale Etto Carts’ operations, positioning the brand as a leader in the golf cart industry. They approached us to create a comprehensive digital solution that could unify operations, enhance customer experience, and prepare the business for expansion.

Objectives

1. Operational Integration: Transition Etto Carts to Hoplite Capital’s management seamlessly, aligning systems and processes.

2. Custom Software Solution: Build a centralized platform to manage inventory, sales, and service across multiple locations.

3. Enhanced Customer Experience: Provide customers with a streamlined online and in-store journey.

4. Scalable Growth Framework: Develop a system to support Etto Carts’ future expansion into new locations.

Challenges

• Outdated Systems: Etto Carts relied on disconnected tools that couldn’t scale with their growing operations.

• Complex Transition: The acquisition required aligning existing Etto workflows with Hoplite’s strategic vision without disrupting business.

• Customer Expectations: Modern customers expect seamless interactions across digital and physical touchpoints.

Our Approach

1. Transition Management

   • Worked closely with Hoplite Capital and Etto Carts’ leadership teams to map out a detailed transition plan.

   • Aligned operational priorities, ensuring minimal disruption during the integration.

2. Custom Software Development

   • Built a centralized dashboard to manage inventory, customer data, and sales in real time.

   • Integrated tools for multi-location inventory tracking, enabling transparency and accuracy.

   • Added a service scheduling module to streamline post-purchase support and repairs.

3. Enhanced Online Platform

   • Designed an intuitive e-commerce platform for customers to explore, customize, and purchase golf carts online.

   • Integrated with in-store systems, ensuring a consistent experience whether customers shop online or in person.

4. Scalable Infrastructure

   • Developed a cloud-based architecture to support future dealership expansions with minimal setup time.

   • Automated reporting tools to provide actionable insights for data-driven decisions.

5. Training and Support

   • Conducted staff training sessions across all locations to ensure a smooth transition to the new system.

   • Provided ongoing support during the critical post-launch phase.

Results

• Operational Efficiency: The centralized system reduced redundancies, cutting administrative tasks by 30%.

• Increased Sales: Online sales grew by 45% in the first quarter, thanks to the seamless e-commerce experience.

• Improved Customer Satisfaction: Service scheduling tools reduced wait times, and customers praised the simplified online shopping process.

• Scalable Growth: Hoplite Capital successfully opened two additional Etto Carts locations with minimal operational friction.

Client Testimonial

"Acquiring Etto Carts was a big move for Hoplite Capital, and Harmon Digital made the transition seamless. Their expertise in custom software and operations was invaluable, setting us up for success from day one. The results speak for themselves—streamlined processes, happier customers, and a scalable system ready for growth."
– Michael Carter, Managing Partner at Hoplite Capital

Conclusion

This project was about more than just software—it was about creating a foundation for long-term growth. By addressing operational pain points and enhancing the customer experience, we helped Hoplite Capital and Etto Carts thrive during a pivotal transition. Their success is proof of the value a well-executed digital transformation can bring to a growing business.